Return reason codes (form)

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Sales and marketing > Setup > Sales orders > Returns > Return reason codes.

Use this form to create the reason codes that you will assign to reason code groups for use in handling product returns.

Task that uses this form

Set up return reason codes

The following tables provide descriptions for the controls in this form.





Open the Set up charges form, in which you can set up and maintain charges for reason return codes.

External codes

Open the External codes form, in which you can define external codes to match with your organization’s reason return codes.




Return reason code

Enter the return reason code that represents the customer’s reason for returning the item.


Enter a description of the reason code.

Return reason code group

Select the reason code group to assign to the reason code. For more information, see Set up return reason code groups.

See also

Set up return reason codes

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).