iOS

The enrollment process and the screens the user sees will be slightly different depending on the version of OS running on the end-user device. This topic describes the end-user experience for enrolling iOS devices.

Enrolling

  1. If a user is already enrolled in Intune and is compliant, they will see no difference on iOS devices; they will continue to get access to email. If the user is not yet enrolled, they will see a quarantine message similar to this when they launch their mail app:

    Screenshot showing the quarantine email user receives on an iOS device

    The user clicks Get started now to begin enrolling their device.

  2. The user is prompted to install the Intune Company Portal app from the respective app store.

    Screenshot showing the Intune Company Portal on an iOS device

    After it installs, the user opens the app and signs in using their company credentials.

  3. On the Company Access Setup screen, the user clicks Begin to start setting up their device and checking whether it is compliant.

    Screenshot showing the Company Access Setup screen on an iOS device

  4. On the Device Enrollment screen, the user clicks Enroll to start enrolling their device.

    Screenshot showing the Device Enrollment screen on an iOS device

    During enrollment, the Mobile Device Management profile is installed to allow you, the IT administrator, to remotely manage the device. The user enters their password if prompted.

  5. On the Company Access Setup screen, the user clicks Continue to start checking compliance on the device.

    Screenshot showing that device enrollment is successful on an iOS device and user needs to check compliance

    If there is a compliance issue, the user is prompted to resolve the issue (such as by creating a valid password) and to then click Check Compliance to continue.

    Screenshot showing that user must resolve compliance issues on an iOS device

  6. After the device is fully compliant, the user clicks Continue to proceed.

    Screenshot showing that iOS device is compliant and setup is completed

    After the user is enrolled and compliance is verified, email access should become available within a few minutes.

If the user follows those steps to enroll and become compliant and still cannot access their email on their mobile device, they can follow these additional steps to try and fix the issue:

  • First, verify that their device is enrolled. If not, the user follows the steps above.

  • Verify that the device is compliant by clicking Check Compliance. If a compliance error is identified, the user can follow the instructions specific to their mobile device about how to resolve it, such as resetting their password.

  • Call the help desk.

Issues and Solutions

Every 8 hours by default, devices are checked to ensure that they are still compliant. If a device that was previously compliant is later deemed to be noncompliant (for example, a compliance policy was added or changed), the user can follow these steps to get their device back in compliance:

  1. The user receives notification in email or on their device that the device is noncompliant. At this time, the device is quarantined in Exchange.

  2. If the user tries to access email, they are redirected back to the Company Access Setup screen from the Intune Company portal where it shows that they are out of compliance.

    Screenshot showing that iOS device became non-compliant

  3. The user clicks Continue and is shown the compliance issue that is preventing them from accessing email.

    Screenshot showing that user must resolve compliance issues on an iOS device

  4. After they have fixed the issue, they click Check Compliance to verify that the problem is resolved.

  5. If the issue is fixed, the user clicks Continue to complete the process.

    Screenshot showing that iOS device is compliant and setup is completed

    Email access should become available again within a few minutes.

Where to go from here

The end-user experience is slightly different on other mobile devices. You can learn more about the end-user experience for Android and Windows Phone.