Dynamics 365

Watch on-demand videos from the Microsoft Ignite virtual event and explore new tech that's ready to implement.

Featured Sessions

Elevating the end-to-end customer experience with Dynamics 365	Microsoft Teams + Dynamics 365: The unified collaboration platform for modern business

	Elevating the end-to-end customer experience with Dynamics 365 Intelligent, flexible Microsoft D365 solutions enable you to deliver unparalleled customer excellence on every step of the journey - from agility in predicting and meeting customer needs to flawlessly executing with an intelligent and agile supply chain. We put humans at the center of our design, from every customer interaction to each business user along the customer and order journeys. Learn how our composable solutions can easily connect to existing systems to bring immediate value.
	Microsoft Teams + Dynamics 365: The unified collaboration platform for modern business Seamless integrations with Microsoft Teams and D365 empower your teams to collaborate, driving better business processes effortlessly and exchanging information and knowledge to drive swifter business decisions and actions. Learn how we are integrating Microsoft Teams into marketing, sales, customer service, field service, and commerce solutions to significantly up-level the user experience and drive stronger engagement across your organizations and beyond to external stakeholders.

Sessions

	Business Continuity in a Distributed World with Enhanced Customer Experiences D365 Business continuity remains the foremost concern of organizations globally, especially in the wake of major macroeconomic shocks impacting industries everywhere. Join this session to learn how you can leverage Microsoft Teams and Dynamics 365 solutions including Field Service and Customer Service to empower your workforce to remain both connected and deliver exceptional customer experiences in competitive in today's distributed world.
	Connect project work across the enterprise on the Microsoft platform Understand Microsoft's vision for work management. Learn how to manage work with the visibility, collaboration, and agility you need to drive project success across the enterprise. See Microsoft Project for the web in action in Microsoft Teams and how Project Operations helps you drive success and profitability across your project-centric business.
	Customer Tech Talks – Microsoft Customer Star OUTiCO shares their technical learnings. Hear from Microsoft Customer Star OUTiCO on how they have innovated in their business. We will dive into how they develop, deploy and manage their solutions, what they learned through the process, and what they wish they had known before they started.
	D365 and Teams: Overcoming Distractions to Build Stronger Customer Relationships​ In this session we are going to look at how integrating Microsoft Teams and Dynamics 365 is key to deliver experiences that enable everyone who engages with customers to be more productive, work together better, and build stronger customer relationships. We will learn how personalized workspaces allow for collaborative editing and review of structured data​.
	Driving personalized interactions across the customer journey Learn how to orchestrate cross-channel customer journeys and designing events triggered journeys across entire customer lifecycle, by enabling relevant digital and physical interactions in real-time. This session will show how to use Customer Insights to get a single, unified view of your customers and combine it with Customer Journey Orchestration to enable real time, event based, omnichannel journeys powered by AI content recommendations and insights.
	Intelligent fulfilment orchestration for optimized delivery Intelligent Order Management is a cloud-based modern order management solution that embeds intelligence into all your order channels and helps you optimize the order flow to your chosen fulfillment providers. It provides actionable insights that empower organizations to optimize your operations and maximize margins by adapting to the constantly changing market supply and demand.

Connection Zone

	Ask the Experts: D365 and Teams: Overcoming Distractions to Build Stronger Customer Relationships​ In this session we are going to look at how integrating Microsoft Teams and Dynamics 365 is key to deliver experiences that enable everyone who engages with customers to be more productive, work together better, and build stronger customer relationships. We will learn how personalized workspaces allow for collaborative editing and review of structured data​.
	Ask the Experts: Elevating the end-to-end customer experience with Dynamics 365: Infusing intelligence from front- to back-office Join this session to continue the conversation with the experts behind Featured Session182. This is your opportunity to discuss and explore the end-to-end customer experience with Dynamics 365 even further.
	Ask the Experts: Microsoft Teams + Dynamics 365: The unified collaboration platform for modern business Join this session to continue the conversation about how Technology must connect people, data, and processes so individuals and organizations can move with agility and speed. With Microsoft Teams and Dynamics 365, Microsoft provides the only unified platform for collaboration and productivity for modern business. Learn how we're bringing the power of Dynamics 365 directly into the flow of work with Teams., and how to empower an individual, a team or an entire organization with new integrations.

Learning Zone

Managing scheduling options in Dynamics 365 for field service Organizations that manage mobile workforces or deliver services to customers can encounter a wide range of scheduling scenarios and challenges. It is imperative the person who assigns resources to jobs has all the information required to avoid bad experiences, unhappy customers, and ultimately lose revenue. With Dynamics 365s schedule, board dispatchers can easily identify which items need to be rescheduled and either reschedule them or rebook them to a completely different resource.

Did you like these sessions? Share this page with your followers