Troubleshoot Office 365 mail flow

Can't send or receive email? Office 365 for business has several ways that can troubleshoot the issue as an admin. We recommend using the automated solutions because they are typically easier and faster than manual troubleshooting.

For instructions about troubleshooting options, see Find and fix email delivery issues as an Office 365 for business admin.

Troubleshoot mail flow caused by connectors

To validate and troubleshoot mail flow from Office 365 to the email servers in your on-premises organization (also called the on-premises server), validate your connectors. You can set up and validate connectors on the Connectors page in the Exchange admin center (EAC). The built-in validation tests that your mail flow from Office 365 reaches:

  • Your organization's email server

  • A partner organization.

For more information, see Validate connectors in Office 365.

Troubleshoot mail flow issues caused by incorrect SPF records or MX records

Troubleshooting: Best practices for SPF in Office 365 gives tips on how to fix several SPF record errors. The beginning of that article also provides an explanation of what SPF records are and how Office 365 uses them to prevent spoofing.

Mail flow issues can also happen when your MX record is not setup correctly. To verify your MX record, see Find and fix issues after adding your domain or DNS records in Office 365.

For more information

Mail flow best practices for Exchange Online and Office 365 (overview)

Mail Flow in EOP