Configure email forwarding for a mailbox
Email forwarding lets you to set up a mailbox to forward email messages sent to that mailbox to another user's mailbox in or outside of your organization.
If you're using Office 365 for business, you should configure email forwarding in the Microsoft 365 admin center: Configure email forwarding in Office 365
If your organization uses an on-premises Exchange or hybrid Exchange environment, you should use the on-premises Exchange admin center (EAC) to create and manage shared mailboxes.
Use the Exchange admin center to configure email forwarding
You can use the Exchange admin center (EAC) set up email forwarding to a single internal recipient, a single external recipient (using a mail contact), or multiple recipients (using a distribution group).
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "Recipient Provisioning Permissions" entry in the Recipients Permissions topic.
In the EAC, navigate to Recipients > Mailboxes.
In the list of user mailboxes, click or tap the mailbox that you want to configure mail forwarding for, and then click or tap Edit .
On the mailbox properties page, click Mailbox Features.
Under Mail Flow, select View details to view or change the setting for forwarding email messages.
On this page, you can set the maximum number of recipients that the user can send a message to. For on-premises Exchange organizations, the recipient limit is unlimited. For Exchange Online organizations, the limit is 500 recipients.
Check the Enable forwarding check box, and then click or tap Browse.
On the Select Recipient page, select a user you want to forward all email to. Select the Deliver message to both forwarding address and mailbox check box if you want both the recipient and the forwarding email address to get copies of the emails sent. Click or tap OK, and then click or tap Save.
What if you want to forward mail to an address outside your organization? Or forward mail to multiple recipients? You can do that, too!
External addresses: Create a mail contact and then, in the steps above, select the mail contact on the Select Recipient page. Need to know how to create a mail contact? Check out Manage mail contacts.
Multiple recipients: Create a distribution group, add recipients to it, and then in the steps above, select the mail contact on the Select Recipient page. Need to know how to create a mail contact? Check out Create and manage distribution groups.
How do you know this worked?
To make sure that you've successfully configured email forwarding, do one of the following:
In the EAC, go to Recipients > Mailboxes.
In the list of user mailboxes, click or tap the mailbox that you configured email forwarding for, and then click Edit .
On the mailbox properties page, click or tap Mailbox Features.
Under Mail Flow, click or tap View details to view the mail forwarding settings.
This topic is for admins. If you want to forward your own email to another recipient, check out the following topics:
For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts for the Exchange admin center.