Test and troubleshoot voice mail


Applies to: Exchange Server 2010 Service Pack 2 (SP2), Exchange Server 2013

After you've installed Client Access and Mailbox servers in your organization, you may have to test the functionality of Unified Messaging (UM). The following are situations in which you will use the diagnostic tools and cmdlets included with Exchange 2013 or the UM Troubleshooting Tool:

  • Troubleshooting errors and events.

  • Testing the Client Access and Mailbox servers to make sure that the UM services are available and running.

  • Testing whether VoIP gateways, PBXs, IP PBXs, SBCs, and Microsoft Lync Server are functioning correctly.

The following topics will help you test and troubleshoot Unified Messaging: