Room Finder in Outlook doesn't display any conference rooms when a user creates a meeting

Problem

When a user creates a new meeting in Microsoft Outlook, no conference rooms are listed in the Choose an available room box in the Room Finder.

This issue may occur if the user doesn't select a room list. A room list must be selected before available rooms are displayed in the Room Finder. 

Solution

To display available rooms, select a room list from the Show a room list box.

More information

To create a room list and to add existing rooms to the room list, follow these steps:

  1. Do one of the following:

    • In on-premises Exchange Server or in an Exchange hybrid environment, open the Exchange Management Shell.
    • In Exchange Online, connect to Exchange Online by using remote PowerShell. For more information, see Connect to Exchange Online PowerShell.
  2. Run the following command to create a room list:

    New-DistributionGroup <RoomListName> -RoomList -Members $Members
    
  3. Run the following command to add existing rooms to the room list:

    Add-DistributionGroupMember <RoomListName> -Member <RoomMailbox>
    

For more information, see Create a room list distribution group and Create and manage room mailboxes.

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