Create and manage resource mailboxes in Microsoft 365

Original KB number:   10063

Who is it for?

Administrators who help create and manage resource mailboxes in Microsoft 365.

How does it work?

We'll begin by asking you the Microsoft 365 plan your organization subscribes to. Then we'll take you through a series of steps that are specific to your situation.

Estimated time of completion:

10-15 minutes.

Which Microsoft 365 plan do you use

Not sure which Microsoft 365 plan your organization uses? Go to http://portal.microsoftonline.com and sign in using your Microsoft 365 administrator credentials.

Small Business: If you see the below administrative interface, then you are using the Small Business plan. Enterprise |Midsize |Education: If you see the below administrative interface, then you are using the Enterprise, Midsize, or Education plan.
Small Business plan Enterprise, Midsize or Education plan

Use the Exchange Admin Center (EAC) to create and manage resource mailboxes

The following procedure shows you how to create and manage resource mailboxes:

Before you begin, sign in to the Exchange admin center (EAC) at using your Microsoft 365 tenant administrator credentials. As a Microsoft 365 Small Business admin, you need to access EAC by using the direct URL. The Microsoft 365 Small Business Microsoft Online Portal does not have an option to access EAC.

  1. In the EAC, navigate to Recipients > Resources.
  2. To create a room mailbox, select New+ > Room mailbox. To create an equipment mailbox, select New+ > Equipment mailbox.
  3. Use the options on the page to specify the settings for the new resource mailbox.

After you create a room mailbox or equipment mailbox, you manage its settings by editing the resource mailbox using EAC. For detailed information about the available settings for resource mailboxes, see Create and Manage Room Mailboxes and Manage Equipment Mailboxes.

Did this solve your problem?

  • If yes, congratulations! Your scenario is complete.

  • If no, sorry, we couldn’t resolve your issue with this guide. Provide feedback on this guide, and then use the resources below to continue troubleshooting.

    Visit the Microsoft 365 and Office Community for self-help support. Do one of the following:

    • Use search to find a solution to your issue.
    • Use the Help Center or the Troubleshooting tool that are both available from the top of every community page.
    • Sign in with your Microsoft 365 admin credentials, and then post a question to the community.

Use the Exchange Admin Center (EAC) to create and manage resource mailboxes (for Enterprise, Midsize, or Education)

The following procedure shows you how to create and manage resource mailboxes:

Before you begin, sign in to the Exchange admin center (EAC) using your Microsoft 365 tenant administrator credentials. As a Microsoft 365 for Enterprises, Midsize, or Education, you can also access EAC by selecting Admin > Exchange in the Microsoft Online Portal.

  1. In the EAC, navigate to Recipients > Resources.

  2. To create a room mailbox, select New+ > Room mailbox. To create an equipment mailbox, select New+ > Equipment mailbox.

  3. Use the options on the page to specify the settings for the new resource mailbox.

After you create a room mailbox or equipment mailbox, you manage its settings by editing the resource mailbox using EAC. For detailed information about the available settings for resource mailboxes, see Create and Manage Room Mailboxes and Manage Equipment Mailboxes.

Did this solve your problem?

  • If yes, congratulations! Your scenario is complete.
  • If no, sorry, we couldn’t resolve your issue with this guide. Provide feedback on this guide, and then use the resources below to continue troubleshooting.