Call answering rules in the same mailbox policy

You can allow users who are associated with a Unified Messaging (UM) mailbox policy to configure call answering rules, or prevent them from doing so. If the option to configure call answering rules is disabled on a UM dial plan, the Call Answering Rules feature won't be available to UM-enabled users associated with the UM mailbox policy. The default setting is enabled.

For additional management tasks related to allowing users to forward calls, see Forwarding calls procedures.

What do you need to know before you begin?

  • Estimated time to complete: 2 minutes.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

What do you want to do?

Use the EAC to enable or disable call answering rules on a UM mailbox policy

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. Under UM Mailbox Policies, select the UM mailbox policy you want to manage, and then click EditEdit icon.

  3. On the UM Mailbox Policy page, select or clear the check box next to Allow users to configure call answering rules.

  4. Click Save.

Use the Shell to enable or disable call answering rules on a UM mailbox policy

This example allows users who are associated with the UM mailbox policy MyUMMailboxPolicy to create call answering rules.

Set-UMMailboxPolicy -identity MyUMMailboxPolicy -AllowCallAnsweringRules $true

This example prevents users who are associated with the UM mailbox policy MyUMMailboxPolicy from creating call answering rules.

Set-UMMailboxPolicy -identity MyUMMailboxPolicy -AllowCallAnsweringRules $false