Assistance Offered

When you purchase any of the eligible Windows 10 or Microsoft 365 services (as detailed in Eligible Services and Plans), FastTrack Specialists provide remote deployment guidance and compatibility assistance if you have a web app or site that works with Internet Explorer or Google Chrome.

Assistance

FastTrack provides remote guidance for the following:

  • Guidance to deploy the new Microsoft Edge on Windows 10 Enterprise with Microsoft Endpoint Manager (Microsoft Endpoint Configuration Manager or Microsoft Intune).
  • Guidance on Microsoft Edge configuration (using group policies or Intune app configuration and app policies).
  • Guidance to inventory the list of sites that may require use in Internet Explorer mode.
  • Guidance to enable Internet Explorer mode with the existing Enterprise Site List.

To request Microsoft Edge deployment guidance, you can get help through the Microsoft 365 admin center or the FastTrack site. To sign in, you must have an active work or school account (organizational ID or Azure Active Directory ID) on an active tenant.

To get help through the FastTrack site:

  1. Sign in to the FastTrack site.
  2. Select Request assistance for Microsoft 365 from the quick actions on the top of your landing page or by selecting Request assistance for Microsoft 365 on the deploy card.
  3. Complete the Request Assistance for Microsoft 365 form.

Partners can also get help through the FastTrack site on behalf of a customer. To do so:

  1. Sign in to the FastTrack site.
  2. Select My Customers.
  3. Search for your customer or select them from your customer list.
  4. Select Services.
  5. Select the Request Assistance for Microsoft 365 form.
  6. Select the Microsoft Edge product option and complete the form.

To get app compatibility help, complete the App Assure service request.

Partners can also get help through the FastTrack site on behalf of a customer. To do so, the partner signs into the site, selects the customer record, clicks Services, and completes the Request for Assistance for App Assure form.

Out of scope

FastTrack services don't include:

  • Project management of the customer's Microsoft Edge deployment.
  • On-site support.