Analyze survey insights

When there are sufficient responses to a survey, insights are generated to show a correlation between the questions and sentiments of the respondents. A summary of the insights is displayed on the Analyze tab.

view survey insights

To view detailed survey insights, select View all. The following insights are displayed:

  • Association insights: Displays the correlation between one or more questions in the survey. This helps an organization detect patterns in the responders. These patterns help organizations get a better understanding of their customers.

  • Sentiment insights: Displays the average sentiment score and a word cloud for positive and negative feedback of respondents. Sentiment score is calculated based on the sentiment of the responses to the text-based questions. The word cloud is created from key phrases in the feedback.

See also

View summary information for your survey
View details for each question
Analyze survey invitations
Analyze survey responses