Analyze survey insights
When there are sufficient responses to a survey, insights are generated to show a correlation between the questions and sentiments of the respondents. A summary of the insights is displayed on the Analyze tab.
To view detailed survey insights, select View all. The following insights are displayed:
Association insights: Displays the correlation between one or more questions in the survey. This helps an organization detect patterns in the responders. These patterns help organizations get a better understanding of their customers.
Sentiment insights: Displays the average sentiment score and a word cloud for positive and negative feedback of respondents. Sentiment score is calculated based on the sentiment of the responses to the text-based questions. The word cloud is created from key phrases in the feedback.