Upload and email logs

If you experience a problem in the Company Portal or Microsoft Intune app, you can email the details of the problem to your company support person. These details will provide them with additional context about the problem.

The actual error details are kept on your device in a special document called a diagnostic log. When you upload the logs to the Company Portal or Microsoft Intune app, they're first sent to the Microsoft developers that work on the app. They use the logs to improve the app's functionality and prevent future errors. An incident ID for your specific error is then provided to you to share with your company support person, for use in Microsoft Support cases.

Note

To make it easier for your company support to find the cause of the problem, turn on verbose logging in Company Portal. If you're using the Microsoft Intune app, set the Log detail level to Verbose. Verbose logging records all details about an error and includes these details in the report. Find out how to turn on verbose logging here.

Upload and email logs from Company Portal

  1. In the Company Portal app, there are two ways to initiate email support.

    • From the home screen: Tap Menu > Help > Email Support.
    • From an error message: Tap HELP or SEND INFO, if available.

    Note

    Menu could be a software button or a hardware button, depending on which Android device you have.

  2. Tap Send Email & Upload Logs.

  3. After the upload is complete, tap your email app.

  4. An email message will open with the incident ID pre-populated in the subject field. In the body of the email, describe the problem that you came across.

Upload and email logs from Microsoft Intune app

  1. In the Microsoft Intune app, there are two ways to initiate email support.

    • From the home screen: Tap Menu > Help > Get Support.
    • From an error message: Tap HELP or SEND INFO, if available.

    Note

    Menu could be a software button or a hardware button, depending on which Android device you have.

  2. Tap UPLOAD LOGS.

  3. After the upload is complete, tap EMAIL and select your email app.

  4. An email message will open with the incident ID pre-populated in the subject field. In the body of the email, describe the problem that you came across.

Next steps

Still need help? Contact your company support. For contact information, check the Company Portal website.