How to wipe only corporate data from Intune-managed apps
|Applies to: Intune in the Azure portal|
|Looking for documentation about Intune in the classic portal? Read this introduction to Intune.|
When a device is lost or stolen, or if the employee leaves your company, you want to make sure company app data is removed from the device. But you might not want to remove personal data on the device, especially if the device is an employee-owned device.
The iOS and Android platforms are the two platforms currently supported for wiping corporate data from Intune managed apps.
To selectively remove company app data, create a wipe request by using the steps in this topic. After the request is finished, the next time the app runs on the device, company data is removed from the app.
Contacts synced directly from the app to the native address book are removed. Any contacts synced from the native address book to another external source can't be wiped. Currently, this only applies to the Microsoft Outlook app.
Create a wipe request
Sign in to the Azure portal.
Choose All services, type Intune in the filter textbox, and select Intune. The Intune pane opens, choose the Mobile apps pane.
On the Mobile apps pane, choose App selective wipe.
Choose New wipe request. The New wipe request pane opens.
Choose a user and then choose Select to select the user whose app data you want to wipe.
Next, choose Device from the New wipe request pane. This opens the Select Device pane that lists all the devices associated with the selected user, and also provides two columns, the device name, which is a friendly name defined by the user, and the device type, its device platform. Select the device you want to wipe.
You are now back on the New wipe request pane. Choose OK to make a wipe request.
The service creates and tracks a separate wipe request for each protected app on the device, and the user associated with the wipe request.
Monitor your wipe requests
You can have a summarized report that shows the overall status of the wipe request, and includes the number of pending requests and failures. To get more details, follow these steps:
On the Mobile Apps - App selective wipe pane, you can see the list of your requests grouped by users. Because the system creates a wipe request for each protected app running on the device, you might see multiple requests for a user. The status indicates whether a wipe request is pending, failed, or successful.
Additionally, you are able to see the device name, and its device type, which can be helpful when reading the reports.
The user must open the app for the wipe to occur, and the wipe may take up to 30 minutes after the request was made.
Delete a wipe request
Wipes with pending status are displayed until you manually delete them. To manually delete a wipe request:
On the Mobile Apps - App selective wipe pane.
From the list, right-click on the wipe request you want to delete, then choose Delete wipe request.
You're prompted to confirm the deletion, choose Yes or No, then click OK.