Sync devices with Intune to get the latest policies and actions

Applies to: Intune in the Azure portal
Looking for documentation about Intune in the classic portal? Go here.

The Sync device action forces the selected device to immediately check in with Intune. When a device checks in, it immediately receives any pending actions or policies that have been assigned to it. This action can help you to immediately validate and troubleshoot policies you’ve assigned, without waiting for the next scheduled check-in.

Supported platforms

  • Windows
  • Windows Phone
  • iOS
  • macOS
  • Android

How to sync a device

  1. Sign into the Azure portal.
  2. Choose More Services > Monitoring + Management > Intune.
  3. On the Intune blade, choose Devices.
  4. On the Devices and groups blade, choose All devices.
  5. From the list of devices you manage, choose a device, and then choose the Sync remote action.
  6. Choose Yes to confirm the action.

Retriable error codes

When an administrator runs the Sync device action, iOS and Androids apps that failed but raised a retriable error code will be available to the device. However, apps that raised a non-retriable error code must wait for seven days before they can be made available to the device.

Error Code Suggested Description Retriable
2016330898 An unknown error occurred. No
2016330897 Your connection to Intune timed out. Reset your connection Yes
2016330896 You lost connection to the Internet. Reset your connection. Yes
2016330895 You lost connection to the Internet. Reset your connection. Yes
2016330894 You lost connection to the Internet. Reset your connection. Yes
2016330893 You lost connection to the Internet. Reset your connection. Yes
2016330892 International roaming is disabled. No
2016330891 The cellular data connection for this device cannot be accessed while a phone call is being made. Wait for the phone call to complete. Yes
2016330890 The cellular network for this device. These devices could not be used at this time. No
2016330889 The secure connection failed. Reset your connection. Yes
2016330888 The server trust evaluation has failed. No

Next steps

Choose Device Actions to see the status of the sync action.