Sync devices to get the latest policies and actions with Intune
The Sync device action forces the selected device to immediately check in with Intune. When a device checks in, it immediately receives any pending actions or policies that have been assigned to it. This feature can help you immediately validate and troubleshoot policies you’ve assigned, without waiting for the next scheduled check-in.
- Windows Phone
Sync a device
- Sign in to the Azure portal.
- Select All services, filter for Intune, and then select Microsoft Intune.
- In Intune, select Devices > All devices.
- In the list of devices you manage, select a device, select More, and then select Sync.
- To confirm, select Yes.
To see the status of the sync action, choose Devices > Device actions.
You can find standard Intune policy check-in frequencies in the Refresh cycle times.
Retryable error codes
When an administrator runs the Sync device action, iOS and Android apps that failed and raised a retryable error code are still available to the device. However, apps that raised a nonretryable error code must wait seven days before they're available to the device.
|Error code||Suggested description||Retryable|
|2016330898||An unknown error occurred.||No|
|2016330897||Your connection to Intune timed out. Reset your connection.||Yes|
|2016330896||You lost connection to the Internet. Reset your connection.||Yes|
|2016330895||You lost connection to the Internet. Reset your connection.||Yes|
|2016330894||You lost connection to the Internet. Reset your connection.||Yes|
|2016330893||You lost connection to the Internet. Reset your connection.||Yes|
|2016330892||International roaming is disabled.||No|
|2016330891||The cellular data connection for this device cannot be accessed while a phone call is being made. Wait for the phone call to complete.||Yes|
|2016330890||The cellular network for this device. These devices could not be used at this time.||No|
|2016330889||The secure connection failed. Reset your connection.||Yes|
|2016330888||The server trust evaluation has failed.||No|
You can check the details of the device.
We'd love to hear your thoughts. Choose the type you'd like to provide:
Our feedback system is built on GitHub Issues. Read more on our blog.