Sync devices with Intune to get the latest policies and actions
|Applies to: Intune in the Azure portal|
|Looking for documentation about Intune in the classic portal? Go here.|
The Sync device action forces the selected device to immediately check in with Intune. When a device checks in, it immediately receives any pending actions or policies that have been assigned to it. This action can help you to immediately validate and troubleshoot policies you’ve assigned, without waiting for the next scheduled check-in.
- Windows Phone
How to sync a device
- Sign into the Azure portal.
- Choose More Services > Monitoring + Management > Intune.
- On the Intune blade, choose Devices.
- On the Devices and groups blade, choose All devices.
- From the list of devices you manage, choose a device, and then choose the Sync remote action.
- Choose Yes to confirm the action.
Retriable error codes
When an administrator runs the Sync device action, iOS and Androids apps that failed but raised a retriable error code will be available to the device. However, apps that raised a non-retriable error code must wait for seven days before they can be made available to the device.
|Error Code||Suggested Description||Retriable|
|2016330898||An unknown error occurred.||No|
|2016330897||Your connection to Intune timed out. Reset your connection||Yes|
|2016330896||You lost connection to the Internet. Reset your connection.||Yes|
|2016330895||You lost connection to the Internet. Reset your connection.||Yes|
|2016330894||You lost connection to the Internet. Reset your connection.||Yes|
|2016330893||You lost connection to the Internet. Reset your connection.||Yes|
|2016330892||International roaming is disabled.||No|
|2016330891||The cellular data connection for this device cannot be accessed while a phone call is being made. Wait for the phone call to complete.||Yes|
|2016330890||The cellular network for this device. These devices could not be used at this time.||No|
|2016330889||The secure connection failed. Reset your connection.||Yes|
|2016330888||The server trust evaluation has failed.||No|
Choose Device Actions to see the status of the sync action.