How to educate your end users about Microsoft Intune

Microsoft Intune helps you enable your workforce with mobile devices while protecting your corporate data. To test out the Intune deployment in your organization, you can try a free trial.

As you implement Microsoft Intune, it's important that employees understand the need for device management and enterprise mobility. Without an explanation from you, some users might feel that you're infringing on their privacy. User concern for privacy increases when you deploy Intune as a BYOD solution.

Important

Understanding and proactively addressing user concerns about why your company needs to manage devices is critical to a successful rollout.

Successful adoption isn't just about distributing new, functional technology throughout your workforce. It's also about getting users to understand and embrace the new technology. That's why it's important for users to understand and embrace the data security that Intune provides.

Things to consider about your users

What level of technology experience do users have? Your users' knowledge and experiences with technology may range. These experiences could be positive, such as photographing family vacations; or they could be negative, such as unexpectedly dropping a device in the kitchen sink. Experiences influence how users approach technology for personal and business use.

What does mobility management mean to users? Users may not fully understand the access you have--or don't have--to their devices and information. Users likely have concern about IT and leadership potentially tracking their actions. Less experienced device users may believe all activity on their devices is private.

How could Intune inconvenience users? Recognize and be respectful of the time it takes users to install apps, enroll devices, and maintain compliance. The top priority of all Intune deployments is to secure corporate data. However, user attitudes toward device management may be affected negatively if you push polcies that, for example:

  • Require unreasonable passcodes on personal devices
  • Send required app updates in the middle of criticial business calls

These policies could also negatively affect employee productivity.

Things you should do

Read the following list of tips to make your organization's Intune deployment easier for device users.

Note

Transparency, wherever possible, is fundamental to the success of your deployment.

It's important to combine trust with well-crafted compliance policies. Users should know that even if you could look at certain types of personal data, that you don't want to. Help them understand that there is liability that you could incur for invading their privacy. Creating a statement with your legal and HR departments may further alleviate employee concerns about privacy.