How to get support for Microsoft Intune

Microsoft provides global technical, pre-sales, billing, and subscription support for Microsoft Intune. Support is available both online and by phone for paid and trial subscriptions. Online technical support is available in English and Japanese. Phone support and online billing support are available in additional languages.

Important

For technical support with third-party products that work with Intune (like Saaswedo, Cisco, or Lookout), contact the supplier of that product first. Before you open a request with Intune support, make sure you configured the other product correctly.

For information about troubleshooting issues related to Microsoft Intune, see the Troubleshoot section of the Intune documentation.

As an IT admin, you can use the Help + Support option to file an on-line support ticket for Intune from the Azure portal. To create a support ticket, your account must be assigned one of the following administrator roles in Azure Active Directory:

  • Intune administrator
  • Global administrator
  • Service administrator

Get context-sensitive help

After you sign in to the Azure portal and open Intune, you can select Help and support from any Intune blade in the Azure portal to view solutions to common problems for that area of Intune.

If the common solutions don't help, you can select support request to create a new support request that opens to the Basics blade of the Azure Help + support page. To continue and create a support ticket, go to step 3 in the following procedure, Create an online support ticket.

Create an online support ticket

  1. Sign in to the Azure portal (https://portal.azure.com) with your Intune admin credentials, select the ? icon in the upper-right corner of the portal, and then select Help + support to go to the Azure Help + support page. Screenshot of Azure portal help and support question mark link with the Help + support link highlighted

  2. On the Azure Help + support page, select New support request.

    Screenshot of Azure portal help and support page with New support request link highlighted

  3. On the Basics blade, for most Intune technical support issues, choose the following options:

    • Issue type: Technical

    • Service: Microsoft Intune

    • Support plan: Technical support - included (for Intune technical issues, support is complimentary) or Premier

      Important

      • If you are a Premier customer and don't see Support plan: Premier, contact your Technical Account Manager for help linking your contract and tenant.
      • Support for Intune, and for Intune when used with Configuration Manager, is free of charge. To review details of the Premier Support offering, see the Description of Services documentation, section 5.3.3 "Advisory Services."

      Choose Next to continue.

  4. On the Problem blade, to make sure your request is addressed by the right subject matter expert for your problem, select the following options:

    • Severity

    • Problem type

    • Category

      These details also let us provide Related help that might solve your problem without filing a ticket.

      Screenshot of Azure portal help and support page with Problem items filled out and displaying solutions based on your problem

      To help the support team research and resolve your problem, enter the following information:

    • Details

    • Date

    • Time

    • Supplemental data

    Choose Next.

  5. Provide Contact information for this support request. Microsoft support uses this information to contact you.

  6. Choose Create to submit your support request.

Important

If you have a billing or subscription question, you can open a case to get support through the Office Admin Center.

View support requests

You can view a support request from within the Azure portal. To do so:

  1. Sign in to Azure (https://portal.azure.com) with your Intune admin credentials, select the ? icon in the upper-right corner of the portal, and then select Help + support to go to the Azure Help + support page.

  2. On the Help + support page you can view the list of Recent support requests, and select them to view additional details.

Additional resources