Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you’re a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage resources which complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

If you need more experience before you try to earn this certification, here are some suggestions:

  • Work as a Dynamics 365 functional consultant on a few projects.
  • Work on a Dynamics 365 Field Service implementation.
  • Join the community at community.dynamics.com.
  • Take available learning paths on Microsoft Learn.
  • Complete more hands-on practice.
  • Sign up for an instructor-led training course

Important

The English language version of this certification will be updated soon. Exam MB-240 will be updated on July 11, 2022. Exam PL-200 was updated on May 10, 2022. Visit the exam details pages to download the current exam skills outlines and to see changes coming soon.

Job role: Functional Consultant

Required exams: PL-200 MB-240

Important: See details

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Certification details

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Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Skills measured

  • This list contains the skills measured on the exams associated with this certification. For more detailed information, visit the exam details pages and download the exam skills outlines.
  • Configure field service applications
  • Manage work orders
  • Schedule and dispatch work orders
  • Manage the Dynamics 365 Field Service mobile app
  • Manage inventory and purchasing
  • Implement assets and connected devices
  • Configure Microsoft Dataverse
  • Create apps by using Microsoft Power Apps
  • Create and manage Microsoft Power Automate
  • Implement Microsoft Power Virtual Agents chatbots
  • Integrate Microsoft Power Apps with other apps and services
  • Manage solutions

Two ways to prepare

Items in this collection

    Learning paths or modules are not yet available for this certification

Certification exams

  • PL-200: Microsoft Power Platform Functional Consultant

    Languages: en ja

    Retirement date:

    This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Microsoft Power Apps; create and manage Microsoft Power Automate; implement Microsoft Power Virtual Agents chatbots; integrate Microsoft Power Apps with other apps and services; and manage solutions.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Power Platform Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

  • MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

    Languages: en ja de fr es pt-br ar-sa it

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage the Dynamics 365 Field Service mobile app; manage inventory and purchasing; and implement assets and connected devices.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Dynamics 365 Field Service Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

Certification poster

Check out an overview including fundamentals, role-based and specialty certifications for Dynamics 365 and Power Platform.

Journey to certification

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Training and certification guide

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Certification learning path

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.

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Tech intensity, the speed at which technology continues to evolve, creates skill intensity. Keep your certification active to validate your skills are current with the latest technology updates. Within six months of your certification expiring, you’ll have the opportunity to extend your certification by a year for free.