Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

People in different roles and at various stages in their careers can benefit from this fundamentals certification. Here are some examples:

  • IT professionals who want to show a general understanding of the applications they work with
  • Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
  • Developers who want to highlight their understanding of business operations and CRM
  • Students, recent graduates, and people changing careers who want to make the most of Dynamics 365 customer engagement capabilities to move to the next level

Job role: Business Owner, Business User, Functional Consultant, Student

Required exams: MB-910

Important: See details

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Certification details

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FUNDAMENTALS CERTIFICATION

Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Skills measured

  • Describe Dynamics 365 Marketing
  • Describe Dynamics 365 Sales
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service
  • Describe Project Operations
  • Describe shared features

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Two ways to prepare

Learning paths to gain the skills needed to become certified

Certification exams

  • MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

    Languages: en

    Retirement date:

    This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

    Price based on the country in which the exam is proctored.

    for Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

Certification poster

Check out an overview including fundamentals, role-based and specialty certifications for Dynamics 365 and Power Platform.

Journey to certification

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Certification learning path

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.