Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.

The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:

  • Understand the core capabilities across the Dynamic 365 customer engagement apps
  • Validate your Dynamics 365 skills
  • Highlight your understanding of business operations and customer engagement
  • Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

To ensure you are prepared for the exam, we recommend:

What's Next?

Register for your exam! After you pass the exam and earn your certification, celebrate your certification badge and skills on social platforms such as LinkedIn. To find out more, visit: use and share certification badges.

Depending on your goals, you may choose to go deep with advanced role-based certifications or take other fundamentals certifications once you earn this certification. The Dynamics 365 certification and training guide can help you identify the right certifications for you.  

Important

The English language version of this certification was updated on February 28, 2022. Please download the skills measured document on the Exam MB-910 page to see what changed.

Job role: Business Owner, Business User, Functional Consultant, Student

Required exams: MB-910

Important: See details

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Certification details

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FUNDAMENTALS CERTIFICATION

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Skills measured

  • Describe Dynamics 365 Marketing
  • Describe Dynamics 365 Sales
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service
  • Describe shared features

Two ways to prepare

Items in this collection

    Learning paths or modules are not yet available for this certification

Certification exams

  • MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

    Languages: en ja zh-cn ko fr es pt-br ru ar-sa zh-tw it de

    Retirement date:

    This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; and shared features.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Dynamics 365 Fundamentals (CRM)

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

Certification poster

Check out an overview including fundamentals, role-based and specialty certifications for Dynamics 365 and Power Platform.

Journey to certification

Explore steps to get certified and the resources available to help you prepare.

Training and certification guide

Explore all certifications in a concise training and certifications guide.

Certification learning path

Recommended training resources to help you prepare for required exams and earn your certification.

Exam Replay

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Certification dashboard

Review and manage your scheduled appointments, certificates, and transcripts.

Support for certifications

Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.

Share your certification badges

Celebrate your accomplishment with your network. Claim your Microsoft Certification badge, and add it to LinkedIn, your résumé, and more.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.