Exam MB-230: Microsoft Dynamics 365 Customer Service
Part of the requirements for: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Related exams: 1 related exam
Important: See detailsGo to Certification Dashboard
- The content of this exam will be updated in April 2020. Please download the skills measured document below to learn more.
- NOTE: The bullets that appear below each of the skills measured in the document below are intended to illustrate how we are assessing that skill. This list is not definitive or exhaustive.
- Perform configuration (25-30%)
- Manage cases and the knowledge base (30-35%)
- Manage queues, entitlements, and SLAs (25-30%)
- Configure voice of the customer (15-20%)