Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

The content of this exam was updated on November 12, 2021. Please download the skills measured document below to see what changed.

NOTE: Passing score: 700. Learn more about exam scores here.

Candidates for this exam are Microsoft Dynamics 365 Field Service functional consultants. They are responsible for implementing solutions that manage resources which complete the field service lifecycle.

These professionals implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed. They are responsible for the configuration and deployment of the Field Service app in conjunction with the core customer service application.

Candidates must know how to configure resources, characteristics, incident types, inventory integration, service agreements, resource scheduling, work orders, inspections, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Field Service (Dynamics 365) mobile app. They must also know how to customize components of the Field Service app.

Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Related exams: 1 related exam

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  • MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

    Languages: English, Japanese

    Retirement date: none

    This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage the Field Service (Dynamics 365) mobile app; manage inventory and purchasing; and implement assets and connected devices.

    Price based on the country in which the exam is proctored.

    for Microsoft Dynamics 365 Field Service Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • The content of this exam was updated on November 12, 2021. Please download the exam skills outline below to see what changed.
  • Configure field service applications (20-25%)
  • Manage work orders (25-30%)
  • Schedule and dispatch work orders (20-25%)
  • Manage the Field Service (Dynamics 365) mobile app (10-15%)
  • Manage inventory and purchasing (5-10%)
  • Implement assets and connected devices (10-15%)

Download exam skills outline

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Learning paths to gain the skills needed to become certified

There may be certifications and prerequisites related to "Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant"

  • PL-200: Microsoft Power Platform Functional Consultant

    This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Microsoft Power Apps; create and manage Microsoft Power Automate; implement Microsoft Power Virtual Agents chatbots; and integrate Microsoft Power Apps with other apps and services.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.