Exam MB-240: Microsoft Dynamics 365 Field Service

The content of this exam was updated on April 26, 2021. Please download the skills measured document below to see what changed.

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources which complete the field service lifecycle.

Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional customizations needed. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile application. Candidates must be familiar with the Microsoft Power Apps-based mobile application. The Xamarin-based mobile application will not be covered on this exam.

Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Related exams: 1 related exam

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  • MB-240: Microsoft Dynamics 365 Field Service

    Languages: English, Japanese

    Retirement date: none

    This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.

    Price based on the country in which the exam is proctored.

    for Microsoft Dynamics 365 Field Service

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • The content of this exam was updated on April 26, 2021. Please download the exam skills outline below to see what changed.
  • Configure field service applications (15-20%)
  • Manage work orders (15-20%)
  • Schedule and dispatch work orders (25-30%)
  • Manage field service mobility (10-15%)
  • Manage inventory and purchasing (5-10%)
  • Implement Connected Field Service (10-15%)

Download exam skills outline

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There may be certifications and prerequisites related to "Exam MB-240: Microsoft Dynamics 365 Field Service"

  • PL-200: Microsoft Power Platform Functional Consultant

    This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Power Apps; create and manage Power Automate; implement Power Virtual Agents chatbots; and integrate Power Apps with other apps and services.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.