Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.


Beta exams are not scored immediately because we are gathering data on the quality of the questions and the exam. Learn more about the value and importance of beta exams.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Related exams: none

Important: See details

Go to Certification Dashboard

Schedule exam

  • MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

    Languages: English

    Retirement date: none

    This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

    Price based on the country in which the exam is proctored.

    for Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Project Operations (15-20%)
  • Describe shared features (15-20%)

Download exam skills outline

Two ways to prepare

Learning paths to gain the skills needed to become certified

There may be certifications and prerequisites related to "Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)"

  • Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

    If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

Exam resources

Training and certification guide

Explore all certifications in a concise training and certifications guide.

Certification poster

Check out an overview of fundamentals, role-based and specialty certifications.

Support for certification exams

Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.

Certification dashboard

Review and manage your scheduled appointments, certificates, and transcripts.

Request accommodations

Learn more about requesting an accommodation for your exam.

Exam policies and FAQs

Review the exam policies and frequently asked questions.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.