Microsoft Certification help


In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.


Do you need assistance with Microsoft Certification products? Please see our support options below.

How to contact support

Area of support Contact information
Microsoft Certification exams and Microsoft Certifications Your question may already be answered in our Certification Overview.

Update your legal name:
Submit a request through the legal name update form.

All other support questions:
Get help through our moderated certification support forums.

To reach a customer support agent, click Ask a question at the top of the page and fill out the form. A support agent should respond within 1 business day.
Microsoft Certified Trainer (MCT) program Your question may already be answered in our MCT Program Overview.

MCT Support Forums:
Get help through our moderated MCT support forums.

To reach a customer support agent, click Ask a question at the top of the page and fill out the form. A support agent should respond within 1 business day.