Warning
This certification retired on July 31, 2023. You can renew it for at least six months after the retirement date by completing the free online assessment available on the certification renewal page. Read the blog post.
Candidates for this certification are support engineers who use advanced troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue,
and provide a fix.
Candidates should have significant experience troubleshooting unified communications solutions with
hands-on expertise specific to troubleshooting Microsoft Teams. In addition, candidates should have
knowledge of basic networking, Azure fundamentals, telephony, PowerShell, data storage technologies,
APIs, app security, authentication and authorization, security and compliance information, debugging,
performance tuning, and monitoring.