When an accommodation is needed
We’re committed to ensuring that every person who’s interested in taking Microsoft Certifications can do so in a way that is fair and accurately reflects their skills and abilities. This means providing accommodations when needed. Accommodations can include special equipment for those with low vision or who are hard of hearing, breaks for medical reasons, or extra time for testing because the exam is not in your native language.
Examples of situations requiring accommodations include but are not limited to needing:
- Extra time due to a temporary or permanent condition, such as ADHD, PTSD, or anxiety during exams.
- A multiple monitor setup or physical magnification device if you are a person with low vision.
- To use noise cancelling headphones or a white noise device to improve focus.
- A reader/scribe to assist with the check-in process and/or to take the exam.
Because the proctoring process is designed to ensure the integrity of the certification process, it involves a strict set of guidelines that are used to monitor candidates during the exam. As a result, you may need to request an accommodation for behaviors that the proctor may flag as potential security violations if they are not aware of the reason for them. For example, you may also require an accommodation if you:
- Move around the room during the exam to improve focus.
- Move around the room or stand during the exam because of difficulty remaining seated for extended periods.
- Frequently look away from the monitor to rest your eyes or to focus your attention.
- Noticeably fidget such that people would notice.
- Are unable to rearrange your home test environment to meet the standard requirements.
If requested, the proctoring standards can also be adjusted when necessary to provide the appropriate accommodations that will best ensure the fairness of your exam delivery.
How to request exam accommodations
The process for requesting accommodations depends on which of our exam delivery providers you will be taking your exam with. However, the process of requesting and granting accommodations can take several weeks to complete, so be sure to begin this process early to secure accommodations you require. Requests for accommodations need to be made before you register for your exam so that the exam delivery provider has time to evaluate your request and provide the accommodation. You should not register for the exam until you have the accommodation in place.
If you are not sure which exam delivery provider to select, visit: How to choose an exam delivery provider.
Testing accommodations with Pearson VUE (for individuals)
If you require special equipment or any other accommodation when you take an exam, you may request an accommodation through Pearson VUE using the process outlined on the Pearson VUE test accommodations for Microsoft page. After you have submitted the necessary documents, you will receive an email notifying you that your request has been received. VUE may take up to 10 business days to review your materials and contact you with a response. Once an accommodation is confirmed, it can take several weeks to ensure that it’s in place when you take the exam.
If the exam is not available in your native language and you’d like to request additional time to read and answer questions, use the English as a Second Language form.
For testing centers, some types of equipment such as wheelchairs, hearing aids, and inhalers are considered comfort aids and do not require pre-approval. Comfort aids are visually inspected by the test center staff before allowing it in the testing room. For a full list, see the Pearson VUE Comfort Aid List.
Testing accommodations with Certiport (for students and academic institutions)
If the exam is not available in your native language and you’d like to request additional time to read and answer questions, require special equipment, or would like to request any other accommodation when you take an exam, you may request an accommodation through by following the process described on the Certiport test accommodations site. Certiport may take up to 10 business days to review your materials and contact you with a response. Once an accommodation is confirmed, it can take several weeks to ensure that it’s in place when you take the exam.
Testing accommodations with PSI (for job seekers affected by COVID-19)
To request exam accommodations, please submit an accommodations request with PSI prior to scheduling an exam. PSI will respond to the request within 48 business hours.