Functional consultant

Functional consultants leverage Microsoft Dynamics 365 and Microsoft Power Platform to anticipate and plan for customer needs.

Functional consultant certification path

The functional consultant certification path is organized into 3 levels: Fundamentals, Associate and Expert.

An optional start for those new to Dynamics 365 Customer Service

FUNDAMENTALS CERTIFICATION

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Complete an associate certification

ASSOCIATE CERTIFICATION

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Functional consultant certifications

Explore functional consultant certifications most sought after by employers

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Requirements: Exam PL-200, MB-230

Microsoft Dynamics 365 Customer Service functional consultants are responsible for implementing omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction.

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Requirements: Exam PL-200, MB-240

Microsoft Dynamics 365 Field Service functional consultants are responsible for implementing solutions that manage resources which complete the field service lifecycle.

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

Requirements: Exam MB-300, MB-310

Dynamics 365 Finance functional consultants unify global financials and operations; automate tasks and workflows; and streamline customer ordering, selling, invoicing, and reporting.

Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate

Requirements: Exam MB-300, MB-320

Dynamics 365 Supply Chain Management, Manufacturing functional consultants integrate digital and physical systems; improve visibility, manufacturing efficiency, and flexibility; and lower costs for their clients.

Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate

Requirements: Exam PL-200, MB-220

Microsoft Dynamics 365 Marketing functional consultants implement solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

Requirements: Exam PL-200, MB-210

Microsoft Dynamics 365 Sales functional consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.

Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate

Requirements: Exam MB-300, MB-330

Microsoft Dynamics 365 Supply Chain Management functional consultants analyze business requirements and translate those requirements into fully realized business processes and solutions that implement industry best practices.

Microsoft Certified: Power Platform Functional Consultant Associate

Requirements: Exam PL-200

As a functional consultant, use this certification to market yourself more effectively for projects and other engagements. The Microsoft Power Platform Functional Consultant Associate certification lets organizations know that—with no code or low code—you can build solutions that would normally require developer expertise.

Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate

Requirements: Exam MB-800

Dynamics 365 Business Central functional consultants are responsible for implementing core application setup processes for small and medium businesses with the Microsoft Dynamics 365 Business Central app.

Microsoft Certified: Customer Data Platform Specialty

Requirements: Exam MB-260

Microsoft customer data platform specialists implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.

Functional consultant

Functional consultant certification path

Functional consultant certifications

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate

Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate

Microsoft Certified: Power Platform Functional Consultant Associate

Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate

Microsoft Certified: Customer Data Platform Specialty

Certification resources

Microsoft Training and Certifications Guide

Training and Certifications Poster

Support for certifications