Functional Consultant

Functional consultants leverage Microsoft Dynamics 365 to anticipate and plan for customer needs.

Functional Consultant certification path

The functional consultant certification path is organized into 3 levels: Fundamentals, Associate and Expert.

An optional start for those new to Dynamics 365 Customer Service

Complete an associate certification

Functional Consultant certifications

Explore functional consultant certifications most sought after by employers

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Requirements: Exam MB-200, MB-230
In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.

MB-200 WILL BE REPLACED WITH A NEW EXAM, PL-200, IN SEPTEMBER 2020. You will be able to earn this certification by passing MB-200 or PL-200, plus MB-230, until MB-200 retires on December 31, 2020. After MB-200 retires, passing PL-200 and MB-230 will be required to earn this certification.

Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Requirements: Exam MB-200, MB-240
In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.

MB-200 WILL BE REPLACED WITH A NEW EXAM, PL-200, IN SEPTEMBER 2020. You will be able to earn this certification by passing MB-200 or PL-200, plus MB-240, until MB-200 retires on December 31, 2020. After MB-200 retires, passing PL-200 and MB-240 will be required to earn this certification.

Microsoft Dynamics 365 Field Service Functional Consultants configure the Field Service application, implement solutions that manage the field service lifecycle, and deploy the Connected Field Service (IoT) solution.

Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate

Requirements: Exam MB-300, MB-320
In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.

Dynamics 365 Supply Chain Management, Manufacturing Functional Consultants integrate digital and physical systems; improve visibility, manufacturing efficiency, and flexibility; and lower costs for their clients.

Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate

Requirements: Exam MB-200, MB-220
In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.

MB-200 WILL BE REPLACED WITH A NEW EXAM, PL-200, IN SEPTEMBER 2020. You will be able to earn this certification by passing MB-200 or PL-200, plus MB-220, until MB-200 retires on December 31, 2020. After MB-200 retires, passing PL-200 and MB-220 will be required to earn this certification.

Microsoft Dynamics 365 Marketing Functional Consultants implement solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

Requirements: Exam MB-200, MB-210
In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.

MB-200 WILL BE REPLACED WITH A NEW EXAM, PL-200, IN SEPTEMBER 2020. You will be able to earn this certification by passing MB-200 or PL-200, plus MB-210, until MB-200 retires on December 31, 2020. After MB-200 retires, passing PL-200 and MB-210 will be required to earn this certification.

Microsoft Dynamics 365 Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.

Certification resources

Microsoft Training and Certifications Guide

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Training and Certifications Poster

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Support for certifications

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