Functional Consultant

Functional consultants leverage Microsoft Dynamics 365 to anticipate and plan for customer needs.

Functional Consultant certification path

The functional consultant certification path is organized into 3 levels: Fundamentals, Associate and Expert.

An optional start for those new to Dynamics 365 Customer Service

Complete an associate certification

Functional Consultant certifications

Explore functional consultant certifications most sought after by employers

Certification resources

Microsoft Training and Certifications Guide

Explore all certifications in a concise training and certifications guide.

Training and Certifications Poster

Choose your path to success with this training and certifications poster.

Support for certifications

Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.