Functional consultants leverage Microsoft Dynamics 365 to anticipate and plan for customer needs.
The functional consultant certification path is organized into 3 levels: Fundamentals, Associate and Expert.
An optional start for those new to Dynamics 365 Customer Service
FUNDAMENTALS CERTIFICATION
Complete an associate certification
ASSOCIATE CERTIFICATION
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
An optional start for those new to Dynamics 365 Field Service
FUNDAMENTALS CERTIFICATION
Complete an associate certification
ASSOCIATE CERTIFICATION
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
An optional start for those new to Dynamics 365 Finance
FUNDAMENTALS CERTIFICATION
Complete an associate certification
ASSOCIATE CERTIFICATION
Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
An optional start for those new to Dynamics 365 Manufacturing
FUNDAMENTALS CERTIFICATION
Complete an associate certification
An optional start for those new to Dynamics 365 Marketing
FUNDAMENTALS CERTIFICATION
Complete an associate certification
ASSOCIATE CERTIFICATION
Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
An optional start for those new to Dynamics 365 Sales
FUNDAMENTALS CERTIFICATION
Complete an associate certification
ASSOCIATE CERTIFICATION
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
An optional start for those new to Dynamics 365 Supply Chain Management
FUNDAMENTALS CERTIFICATION
Complete an associate certification
ASSOCIATE CERTIFICATION
Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate
Explore functional consultant certifications most sought after by employers
Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.
Microsoft Dynamics 365 Field Service Functional Consultants configure the Field Service application, implement solutions that manage the field service lifecycle, and deploy the Connected Field Service (IoT) solution.
Dynamics 365 Finance Functional Consultants unify global financials and operations; automate tasks and workflows; and streamline customer ordering, selling, invoicing, and reporting.
Dynamics 365 Supply Chain Management, Manufacturing Functional Consultants integrate digital and physical systems; improve visibility, manufacturing efficiency, and flexibility; and lower costs for their clients.
Microsoft Dynamics 365 Marketing Functional Consultants implement solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.
Microsoft Dynamics 365 Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.
Dynamics 365 Supply Chain Management Functional Consultants streamline cost accounting, inventory management, master planning, and warehouse management for their clients.
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