Microsoft Dynamics 365 Customer Service functional consultants are responsible for implementing omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction.
Dynamics 365 Supply Chain Management, Manufacturing functional consultants integrate digital and physical systems; improve visibility, manufacturing efficiency, and flexibility; and lower costs for their clients.
Microsoft Dynamics 365 Sales functional consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.
Microsoft Dynamics 365 Supply Chain Management functional consultants analyze business requirements and translate those requirements into fully realized business processes and solutions that implement industry best practices.
As a functional consultant, use this certification to market yourself more effectively for projects and other engagements. The Microsoft Power Platform Functional Consultant Associate certification lets organizations know that—with no code or low code—you can build solutions that would normally require developer expertise.
Dynamics 365 Business Central functional consultants are responsible for implementing core application setup processes for small and medium businesses with the Microsoft Dynamics 365 Business Central app.
Microsoft customer data platform specialists implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.