Configure order hold codes
During order entry, but before order submission and confirmation, salespersons might want to manually put an order on hold to prevent it from being released to the warehouse for further processing. For example, the customer who is placing the order might not be ready to commit to it, or critical data that is required to process the order might be missing.
While the order is on hold, it cannot be processed by the warehouse for shipping.
By placing a quotation or sales order on hold, you can stop an order, return, order line, or return line. You can apply order holds manually or automatically based on a set of criteria that you define, like a customer credit check.
You can define as many different holds as you need to manage your business. The order holds can be applicable at specific steps in your order's life cycle or applied to a customer or item no matter where the orders are in the current order cycle, with one exception. You cannot apply a hold if your order has been pick released.
Watch this video to see the order hold processes in Supply Chain Management.
The following procedures show how to place customer sales orders on hold, how to work with order hold checkouts, and how to remove order holds.
You can run this procedure in the demo data company USMF in Supply Chain Management, or you can run the procedure on your own data.
Set up order holds
To set up order holds, follow these steps.
Go to Sales and marketing > Setup > Sales orders > Order hold codes.
Select New.
In the Hold code field, enter Call back.
In the Description field, enter Order held waiting for customer callback.
Optionally, select the Remove inventory reservations check box to remove any physical reservations from the order when this hold code is added.
Select Save.
Place an order on hold
To place an order on hold, follow these steps.
Go to Sales and marketing > Sales orders > All sales orders.
Select New.
In the Customer account field, enter or select US-013.
Select OK.
In the Item number field, enter or select D0001.
In the Quantity field, enter 1.
On the Action Pane, select Sales order.
Select Order holds.
Select New.
In the Hold code field, select Call back.
Select Save.
Close the page.
Go to Sales and marketing > Sales orders > All sales orders.
In the list, view the orders that are currently on hold and have the Do not process and Hold fields selected.
In the list, select the sales order that you created in steps 1 to 6.
Manage order holds
To manage an order hold, follow these steps.
On the Action Pane, select Hold checkout.
Select Check out. The Checkout to field now shows your user ID.
Select Clear checkout.
On the Action Pane, select Clear hold.
When you are ready to remove the hold and allow the order to proceed to the next fulfillment step, you must clear the hold. If the order requires no changes, then you can run the Clear holds action. However, you can use the Clear and modify action if, when clearing a hold, the order must be updated.
The Clear and submit action is only applicable when you use Call center functionality.
The hold has now been cleared from the order and removed from the list of Active holds. To see all the holds or their subset according to a specific status, change the value in the Show field.