Describe support offerings for Microsoft 365 services

Beginner
Business Owner
Business User
Microsoft 365
Office 365

Learn to describe support offerings for Microsoft 365 services.

Learning objectives

Upon completion of this module, the learner will be able to:

  • Describe support offerings for Microsoft 365 services
  • Describe how to create a support request for Microsoft 365 services
  • Describe service level agreements (SLAs) concepts, use cases for SLAs, SLA tiers, roles, and responsibilities
  • Determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
  • Describe how organizations can communicate with Microsoft by using UserVoice

Prerequisites

None