Dynamics 365 Customer Service
Dynamics 365 Customer Service empowers companies to deliver end-to-end, self-assisted, and onsite service across channels. This module explores the Dynamics 365 Customer Service application and introduces important product features, benefits, and a customer case study.
Upon completion of this module, you will be able to:
- Articulate the business value of Dynamics 365 Customer Service.
- Discuss how Dynamics 365 Customer Service Insights helps organizations to increase performance and productivity.
- Explain how Dynamics 365 Customer Service works and looks from the user’s perspective.
Prerequisites
None