Dynamics 365 Customer Service

Beginner
Business User
Dynamics 365
Customer Service Insights
Customer Service

Dynamics 365 Customer Service empowers companies to deliver end-to-end, self-assisted, and onsite service across channels. This module explores the Dynamics 365 Customer Service application and introduces important product features, benefits, and a customer case study.

Upon completion of this module, you will be able to:

  • Articulate the business value of Dynamics 365 Customer Service.
  • Discuss how Dynamics 365 Customer Service Insights helps organizations to increase performance and productivity.
  • Explain how Dynamics 365 Customer Service works and looks from the user’s perspective.

Prerequisites

None