Success stories

MacDonald-Miller logo

The MacDonald-Miller Facility Solutions company makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, it also makes sure they remain efficient through post-build optimization services. Its new connected field service solution lets the contracting company know when a building’s system uses too much energy, or a component is about to fail. Then, the company can dispatch service technicians with the necessary information, tools, and parts to make a first-time fix.

Incorporating advanced technology also helps MacDonald-Miller grow their business. They're winning many of their new construction contracts because they offer an optimization component. With IoT data and automatic alerts, they’re able to catch and fix a potential problem before the customer knows it even exists. Designing cutting-edge, smart-building systems save customers money, and it's good for the planet at the same time.

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Data analytics capabilities provided by Dynamics 365 Field Service help MacDonald-Miller understand what’s going on inside a building. That insight reduces problem time for its customers. In this way, Dynamics 365 Field Service gives MacDonald-Miller a competitive advantage in its industry.

Now let's take a look at a company that's using Dynamics 365 Remote Assist for Field Service.

Chevron logo

Since 1879, Chevron has grown to explore, produce, and transport crude oil, natural gas, and other energy products. Chevron produces petrochemical products, generates power, and develops future energy resources. Microsoft and Chevron are building on their partnership to accelerate the application of advanced technologies by deploying Microsoft Dynamics 365 Remote Assist and Microsoft HoloLens in Chevron’s global facilities. This technology is revolutionizing the first-line worker experience and improving performance and the speed of global collaboration. These developments are also generating a measurable benefit to Chevron’s bottom line.

Icon indicating play video Watch this video to see how Dynamics 365 Remote Assist and Microsoft HoloLens has helped Chevron in their journey.

You’ve seen how Dynamics 365 Field Service has created success for customers. Now, let’s see how Dynamics 365 with all its components works from the user’s perspective.