Explore Dynamics 365 Customer Service

Beginner
Business Owner
Business User
Functional Consultant
Student
Customer Service

This module introduces you Dynamics 365 Customer Service and how it supports the customer service process.

Learning objectives

After completing this module, you will be able to:

  • Describe customer service strategies
  • Explain key industry and application terminology
  • Get started with Dynamics 365 Customer Service

Prerequisites

None