Explore support and diagnostic tools

  • Module
  • 13 Units
Beginner
Administrator
Windows

This module introduces the tools for troubleshooting the Windows client operating system and provides guidance on how to use them.

Learning objectives

After completing this module, you will be able to:

  • Explain how to use the Task Manager tool.
  • Use Event Viewer to identify problems.
  • Explain how to use the Reliability Monitor.
  • Use the Diagnostics and Recovery Toolset.
  • Use the Steps Recorder to record details of a problem.
  • Use the Microsoft Management Console
  • Understand the Windows Registry

Prerequisites

  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.