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When creating a Work Order, which of the following fields is used to define the location (who and where) the technician will actually be performing the specific work for a Work Order?
You are creating an Agreement for a service customer. You want the agreement to automatically create and schedule Work Orders. Which of the following statements are true about creating work orders and bookings using Agreements?
Work Orders created automatically by the agreement cannot be edited.
Work Orders created automatically by the agreement must also be scheduled automatically.
The Agreement must be activated before automatic creation can occur.
You just entered a new work order manually in to the system. What is the status of the Bookable Resource Booking associated with the Work Order?
Many times, work orders need to be created when cases that are being worked on by your contact center cannot be resolved. You want to ensure that agents can easily convert cases into work orders. What needs to be defined on the case record to all it to be converted to a work order?
Work Order Type
Work Order Status
You must answer all questions before checking your work.
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