Integrate Office and Dynamics 365 Customer Engagement apps
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
Work with templates and Office products to expand the capability of Dynamics 365 Customer Engagement apps.
Learning objectives
In this module, you will:
- Explore template options and security.
- Examine how Office products integrate with Dynamics 365.
Prerequisites
An understanding of Dynamics 365 for Customer Engagement apps.