Introduction to integration with Dynamics 365 Customer Engagement apps

Beginner
Administrator
Functional Consultant
Dynamics 365
Power Platform

Important

Dynamics 365 licensing is changing. Microsoft Learn content may reflect either the updated branding or earlier branding during our period of transition. For more information about these licensing changes, seeĀ Dynamics 365 Licensing Update.

Configure Dynamics 365 Customer Engagement apps to work with your email and manage your mailboxes.

In this module, you will:

  • Examine email integration with Dynamics
  • Configure mailboxes
  • Integrate with Outlook

Prerequisites

A basic understanding of the Dynamics 365 Customer Engagement apps