Troubleshoot mail flow

Intermediate
Administrator
Microsoft 365
Office
Office 365
Exchange Server
Microsoft Exchange Online

This module examines several tools that Microsoft provides to help messaging administrators find and fix the root causes of mail flow issues most commonly experienced by organizations.

Learning objectives

By the end of this module, you'll be able to:

  • Understand how to troubleshoot SMTP mail flow issues.
  • Describe how to troubleshoot issues with a shared namespace.
  • Describe how to troubleshoot Transport Layer Security encryption issues.
  • Troubleshoot network-based issues.
  • Understand how the service health dashboard can be utilized to review active and ongoing service-related issues.
  • Understand how Alert policies can be used to troubleshoot mail flow issues.

Prerequisites

None