Service adoption framework - Phase 1, Start

Intermediate
Administrator
Microsoft 365

In the first phase of the service adoption framework, Start, you gather organizational objectives and build out your strategy and deployment plan.

At the end of this module, you should be able to:

  • Start drafting your strategy and project plan
  • Assess your internal resources
  • Understand the key roles, including the importance of your executive sponsor
  • Know how to make the case for change

Prerequisites

None