Knowledge check

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Check your knowledge

1.

Which component of a traditional phone network does Microsoft Teams Phone replace?

2.

When implementing an auto attendant. How is it possible to enable the caller to make voice requests?

3.

You've been asked to create short code dialing numbers so that it's simpler to route calls internally. How would you achieve this?

4.

You've been asked to create a call queue, the logic needs to be set up so that the first person in the queue rings all agents at the same time. How would you achieve this?

5.

You've been asked to add call handlers to a call queue and set up the order in which certain call handlers receive calls. How would you achieve this?