Manage clienteling in Dynamics 365 Commerce
Clienteling empowers sales associates to become trusted advisors and establish long-term relationships with their customers. Dynamics 365 Customer Insights helps organizations to gather disparate data, be it from transactional, observational, or behavioral sources, to gain a unified view of customers, and derive intelligent insights that drive key business processes.
Learning objectives
In this module, you will:
- Learn about the clienteling solution in Dynamics 365 Commerce.
- Learn about the purpose of assisted selling.
- Learn the benefits of using Dynamics 365 Customer Insights with clienteling.
Prerequisites
- General understanding of Dynamics 365 Commerce