Check your knowledge

  • 6 minutes

Managing cases with Microsoft Dynamics 365 knowledge check

1.

What is the maximum number of child cases that can be associated with a parent case using the out of the box functionality?

2.

You want to create a case record in Dynamics 365. Which of the following record types can't be converted into a case record?

3.

While working on a case, you added a phone call activity to log a call you placed to the customer. Where is the phone call activity displayed on the case record?

4.

Which of the following items isn't a valid case status in Dynamics 365?

5.

Which type of interactive dashboard shows an aggregate view of the users case workload with lists, charts, and tiles?