Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service

Note

Effective November 2020

  • Common Data Service has been renamed to Microsoft Dataverse. Learn more.

  • Some terminology in Microsoft Dataverse has been updated. For example,entity is now table and field is now column. Learn more.

Modules will be updated soon to reflect the latest terminology.

Learn how to integrate a Power Virtual Agents bot with Omnichannel for Microsoft Dynamics 365 Customer Service.

Learning objectives

In this module, you will:

  • Create an Azure Active Directory application.
  • Configure the Power Virtual Agents bot.
  • Configure Omnichannel for Customer Service.

Prerequisites

None