Requirements

You can access Dynamics 365 Customer Engagement apps data from mobile devices in different ways. You can install and use the apps for Windows, iOS, and Android mobile devices, or you can run the web app on the device's preferred browser for those devices described here.

Device support for Dynamics 365 for phones and tablets

Platform Versions RAM (minimum) RAM (recommended for optimal performance)
iOS 10 and above 1 GB 2 GB
Android 6.0 and above 2 GB 3 GB
Windows tablet 10 2 GB 4 GB

Support for Dynamics 365 tablets

Windows tablets

You can run the Dynamics 365 for Customer Engagement apps for Windows tablets app on devices that meet the following requirements.

Operating system Windows 10
Memory Minimum RAM (memory) required is 2 GB. 4 GB RAM recommended for optimal performance
Resolution 1366 x 768 resolution (720p)

You can also run the Dynamics 365 Customer Engagement apps web app on a supported web browser on these devices. For more information about web browser support, see Web application requirements.

Download the Dynamics 365 Customer Engagement apps from the Windows Marketplace for Windows 10.

Apple iPad

You can run the Dynamics 365 for iPad app on devices that meet the following requirements:

  • Device - iPad third generation or later.
  • Screen - 9-inch (diagonal) or larger.

Download Microsoft Dynamics 365 Customer Engagement apps for iPad from the Apple Store

How to find the version of your Dynamics 365 for iPad app

  • In the Dynamics 365 for tablets app, go to the home screen, and then open the command bar. Tap Settings, and then tap About.

Android

You can run the Dynamics 365 for Android app on devices that meet the following requirements:

  • Android versions 6.0.

  • Tablets with screens larger than 7 inches (optimized for 9 to 10 inches) using Dynamics 365 for Android.

Download Microsoft Dynamics 365 Customer Engagement apps for Android from Google play

Web browser support for tablets

You can run Dynamics 365 Customer Engagement apps in the default web browser on any Windows 10 device, including a Windows 10 PC, but the user interface is optimized for touch. For Apple iPad tablets, iOS 10 and above are supported. For Android, versions 6.0 and above are supported for the tablets.

Using Dynamics 365 Customer Engagement apps on a web browser on an Apple or Android mobile device provides a similar experience to using it with a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Pinch and zoom
  • Yammer
  • Reports
  • Service calendar
  • Customization/Editors
  • System settings
  • Advanced find
  • Process dialogs
  • Skype for Business presence
  • Entities that use classic forms such as Goal and Order Product. For more information, see Entities using classic forms.