Register and manage customer devices with Connected Field Service for Dynamics 365 and Azure IoT

Business User
Functional Consultant
Dynamics 365
Field Service
IoT Central


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This module will focus on IoT Device registration and monitoring using the Connected Field Service solution including device registration (physical and non-physical), working with device twins, and streamlining device management and interactions.

In this module, you will:

  • Differentiate IoT devices (physical and non-physical)
  • Register and categorize IoT devices in Connected Field Service
  • Use command and property definitions to simplify device management
  • Use commands to interact with IoT devices


  • Microsoft Dynamics 365 instance with Microsoft Dynamics 365 Field Service deployed
  • Connected Field Service deployed
  • Azure IoT Hub set up and deployed to complete the lab exercises.