Register and Manage Customer Devices with Connected Field Service for Dynamics 365 and Azure IoT

Intermediate
Business User
Functional Consultant
Dynamics 365
Field Service
Azure
IoT Central
Customer Engagement

This module will focus on IoT Device registration and monitoring using the Connected Field Service solution including device registration (physical and non-physical), working with device twins, and streamlining device management and interactions.

In this module, you will:

  • Differentiate IoT devices (physical and non-physical)
  • Register and categorize IoT devices in Connected Field Service
  • Use command and property definitions to simplify device management
  • Use commands to interact with IoT devices

Prerequisites

  • Microsoft Dynamics 365 instance with Microsoft Dynamics 365 Field Service deployed
  • Connected Field Service deployed
  • Azure IoT Hub setup and deployed to complete the lab exercises.