Microsoft Teams integration with Dynamics 365 Commerce

Functional Consultant
Business User
Industry Solutions
Microsoft Cloud for Retail

With retail workforce management, you can manage shifts seamlessly, connect to your existing workforce, simplify task dissemination, and help your team complete tasks more easily.

Learning objectives

In this module, you'll:

  • Create an app registration and set up the required permissions.
  • Enable the integration between Dynamics 365 Commerce and the Task management app in Teams.
  • Play the role of a retail communications manager who will sign in to Teams and publish a task.
  • Play the role of a store manager who will sign in to the POS app from Dynamics 365 Commerce and assign a task.
  • Play the role of a store employee who will view the assigned task and mark it as complete.


  • Dynamics 365 Commerce
  • Microsoft Teams