Review other customer service apps

Business Owner
Business User
Functional Consultant
Customer Service

This module introduces you to other customer service applications that are integrated with Dynamics 365 Customer Service.

Learning objectives

After completing this module, you will be able to:

  • Describe Omnichannel for Customer Service
  • Discuss when and how to leverage Customer Service Insights
  • Explain customer service scheduling
  • Describe Connected Customer Service