Use customer payment predictions in Dynamics 365 Finance

Functional Consultant
Business User
Dynamics 365
Finance and Operations

The Customer payment prediction feature in Dynamics 365 Finance allows organizations to visualize which customers are likely to pay on time and which customers are likely to pay late. This feature improves the collections process because it gives organizations the foresight on which customers to keep track of, due to forecasted late payments.

Learning objectives

In this module, you will:

  • Analyze customer payment predictions.
  • Improve customer payment predictions.
  • Learn how payment probabilities are calculated.


  • General knowledge of the Credit and collections module in Dynamics 365 Finance
  • General knowledge of AI Builder