Examine the core capabilities of the Microsoft Dynamics 365 customer engagement apps

Business Owner
Business User
Functional Consultant
Dynamics 365

This learning path introduces learners to the capabilities shared across Dynamics 365 customer engagement apps. You will learn about Microsoft Dataverse, get an overview of Dynamics 365 customer engagement apps, and learn about common capabilities.



Modules in this learning path

This module introduces learners to the customer engagement applications for Dynamics 365. You will be introduced to the individual apps, learn how to navigate through them and to locate and filter data.

In this module, learners will be introduced to the common capabilities and activities across the customer engagement apps for Dynamics 365.