Learn the business value of Microsoft Dynamics 365 and the Power Platform

Beginner
Business User
Dynamics 365
Power Platform

Are you interested in learning about business applications? Or perhaps you don’t know where to begin with Microsoft Dynamics 365 and Power Platform applications?

This learning experience will take you on a journey that will begin by showing you how digital transformation and the power of business applications can transform your business. We will cover how Dynamics 365 and Power Platform help you make informed decisions based on your organization’s needs and goals, through four building blocks of digital transformation—modern, unified, intelligent, and adaptable.

In this learning path, you will learn about:

  • Enabling digital transformation.
  • Solving business challenges through Microsoft Business Applications.
  • Using Dynamics 365 and Power Platform to empower employees, engage with actionable insights, optimize operations and transform products with intelligent data-driven processes.
  • Meeting a broad set of regulatory and compliance standards on a trusted cloud platform.

Prerequisites

None

Modules in this learning path

Organizations strive to find new ways to empower employees, engage customers, optimize operations, and transform products. Microsoft Business Applications can help. Dynamics 365 and Power Platform provide employees with enhanced tools, help identify actionable insights to share with customers, reduce operation costs while increasing efficiency, and offer intelligent, data-driven processes that allow innovation.

Microsoft Business Applications helps companies unleash their potential by breaking down data silos to connect customers, products, people, and operations.

Digital transformation is a wave of business innovation fueled by the explosion of technology—data, applications, and devices are everywhere. The cloud, artificial intelligence (AI), and the internet of things (IoT) give organizations new ways to make sense of information and generate insights to transform their business. Realizing the benefits of digital transformation requires business leaders to look beyond technology to reimagine existing business models and embrace a different way of bringing together people, data, and processes to create value for customers.

Employing a proven and powerful approach to innovation, Microsoft Catalyst helps organizations build, plan, and execute on business transformation strategies. Microsoft Catalyst is an envisioning and planning engagement that delivers business-altering transformation plans, harnessing the power and breadth of Dynamics 365 and the Microsoft Cloud.

This module covers the digital feedback loop and how it enables digital transformation, as well as the Dynamics 365 applications and Power Platform.

Sales Force Automation (SFA) software automates sales tasks and streamlines the collection, analysis, and distribution of the data in a sales pipeline. This automation eliminates many time-consuming tasks, empowering sales teams to do more. Dynamics 365 for Sales goes beyond task automation to enable smarter selling. With Dynamics 365 for Sales, users leverage data-driven technologies to better understand customer needs.

Dynamics 365 for Marketing is for businesses that need a marketing automation application that helps turn prospects into business relationships. With it, businesses can generate quality leads from email blasts, integrate sales and marketing operations, and act on buyer insights. This module explores the Dynamics 365 for Marketing application and introduces important product features, benefits, and examples of the product in action.

Dynamics 365 for Customer Service empowers companies to deliver end-to-end, self-assisted, and onsite service across channels. This module explores the Dynamics 365 for Customer Service application and introduces important product features, benefits, and examples of the product in action.

Dynamics 365 for Field Service provides adaptive, integrated solutions to common field problems and helps businesses move from reactive to proactive field service. This module will show application features, benefits, and examples of Dynamics 365 for Field Service in action.

Dynamics 365 for Finance and Operations is for companies that need a single application to streamline financial, inventory, operations and project management processes, along with purchasing and sales tools. This module will show application features, benefits, and examples of Dynamics 365 for Finance and Operations in action.

Dynamics 365 for Retail is for companies that need to deliver unified commerce across all channels. Unified commerce enables a consistent shopping experience because all channels have access to the same product and inventory information. Likewise, customer profiles provide a holistic understanding of customer activity. It encompasses sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud-first, mobile-first world. This module will show product features, benefits, and examples of Dynamics 365 for Retail in action.

This module covers the Dynamics 365 for Talent application. You’ll see application features, benefits, and examples of the application in action. Dynamics 365 for Talent enables organizations to hire the right people, faster, and ensure success over the employee lifecycle.

Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications or are replacing outdated legacy systems and need an end-to-end solution for financials, sales, service, and operations. It can be paired with Microsoft 365 and Power Platform for an integrated experience. This module will show application features, benefits, and examples of Dynamics 365 Business Central in action.

Power Platform enables business to create custom solutions—from simple to complex—through familiar, intuitive technology. Power Platform enables faster data collection, surfaces real-time insights, and empowers users to make informed, actionable decisions. This module introduces the Microsoft Power Platform and showcases its features and benefits.

In this module, we will review the Microsoft approach to AI (artificial intelligence) for business. We will also explore Dynamics 365 solutions that provide business insights through AI.