Learn the Fundamentals of Microsoft Dynamics 365 Field Service

Beginner
Business Owner
Business User
Functional Consultant
Student
Dynamics 365
Field Service

New to Dynamics 365? This five-part series introduces you to the basic concepts of customer engagement, what they share in common, as well as each of the Dynamics 365 customer engagement apps. Start with this learning path to find out about Dynamics 365 Field Service.

Prerequisites

You should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.

Modules in this learning path

This module introduces you to the Dynamics 365 customer engagement apps, and their common features, including integration, reporting and search.

This module introduces you Dynamics 365 Field Service and how it supports field service processes.

This module introduces you to work orders and inspections in Dynamics 365 Field Service.

This module introduces you to the scheduling capabilities of Dynamics 365 Field Service.

This module introduces you to inventory management in Dynamics 365 Field Service.

This module introduces you to asset management in Dynamics 365 Field Service.