Work with Customer Service Insights

Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service
Customer Insights

Configure and work with Customer Service Insights data to gain insights to your customers. This learning path covers getting started with Customer Service Insights and working with call insights.

Prerequisites

  • None

Modules in this learning path

Microsoft Dynamics 365 Customer Service Insights uses AI to automatically group your cases into topics by using natural language understanding, such as grouping defective product cases into a single topic. Topics allow you to discover and adapt to current and emerging trends, identify problem areas, and improve brand sentiment. By pinpointing and fixing issues before they impact customers, you can deliver better customer service experiences. This module will examine how Customer Service Insights can impact your organization.

Learn about Microsoft Dynamics 365 Customer Service call insights.